Accessibility statement

This accessibility statement applies to the City of Helsinki’s Helsinki for All website. The site address is

The objective of the city

As regards the accessibility of digital services, Helsinki aims to reach at least Level AA or above according to the WCAG guidelines in so far as is reasonably practical.

Compliance status

This website meets the statutory critical accessibility requirements in accordance with Level AA of the WCAG 2.1 with the following deficiencies.

Non-accessible content

The content mentioned below does not yet meet all the statutory accessibility requirements.

Deficiencies found

In responsive mode (320 x 256 px screen size), the navigation menu background is transparent and partially overlays the page content (WCAG 2.1: 1.4.10 Reflow).

Correcting deficiencies

Continuous efforts are made to address identified accessibility gaps. The list of accessibility gaps observed, as presented in this statement, will be updated as shortcomings are corrected.

Access to information in an accessible form

Information that is inaccessible due to these deficiencies can be requested from the administrator of this website. 

Urban Environment Division

Preparing the accessibility statement

This statement was prepared on 15 November 2022.

Assessment of accessibility

The work instructions and procedures of the City of Helsinki were followed when evaluating the accessibility of the site, with the aim of ensuring the accessibility of the website in all stages of the work process.

Accessibility was assessed by means of an audit by a third-party expert as well as self-assessment.

Accessibility was assessed using a programmatic accessibility auditing tool as well as by manually reviewing the site and content.

Defects reported by the assessment tools were reviewed and, if necessary, corrected.

The third-party expert audit was carried out by Unicus Oy.

Updating the accessibility statement

The accessibility of the website must be ensured through constant monitoring when the website technology or content changes and periodic checks. This statement will be updated in conjunction with website changes and accessibility checks.

Feedback and contact information

Person responsible for site accessibility:

Urban Environment Division

Reporting non-accessible content

If users feel that accessibility requirements have not been met, they can report the issue by email to or through the feedback form at

Requesting information in an accessible format

If users feel that content on the website is not available in a format accessible to them, they can request for the information by email at or through the feedback form Effort is made to reply to enquiries within a reasonable time.

Legal protection of accessibility, implementation procedure

If users feels that their report or enquiry has not received a response or that the response is unsatisfactory, they can report the issue to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland explains in detail how the matter will be processed.

Regional State Administrative Agency for Southern Finland

Accessibility monitoring unit
Switchboard: +358 295 016 000
Opening hours: Mon–Fri 8.00–16.15

The City of Helsinki and accessibility

The city promotes the accessibility of digital services by streamlining publishing work and organising accessibility-related training for its personnel.

The accessibility level of websites is monitored constantly during their maintenance. Immediate action is taken if deficiencies are found. The aim is to carry out the necessary changes as quickly as possible.

Persons with disabilities and users of assistive technologies

The city provides advisory services and support for persons with disabilities and users of assistive technologies. Support is available on the advisory site announced on the city’s website and by telephone.

Approval of the accessibility statement

This statement was approved on 15 November 2022

Urban Environment Division
City of Helsinki